FAQ - Answers to Common Questions

We've put together answers to common questions from our customers below.

Have a question that's not answered below? Contact us to let us know!

Answers to Common Questions

How does free cash back work?
Free cash is available for all customers who replace their windshield using their auto insurance policy.

Most Arizona policies include glass coverage.

The amount of free cash back you qualify for depends on your vehicle and your auto insurance policy coverage details.

We can give you a free cash back quote in just a few minutes to tell you exactly how much you qualify for!
How does free cash back work?
Free cash is available for all customers who replace their windshield using their auto insurance policy.

Most Arizona policies include glass coverage.

The amount of free cash back you qualify for depends on your vehicle and your auto insurance policy coverage details.

We can give you a free cash back quote in just a few minutes to tell you exactly how much you qualify for!
How do free lifetime chip repairs work?
Free lifetime chip repairs is an additional special offer that we provide with every windshield replacement through insurance.

If you get a chip in your new windshield at any time, simply contact us for a free chip repair!

This special offer is worth an additional $300, on top of any free cash back you qualify for!
Do I have to pay anything for my service?
In most cases, no. We get paid directly by your auto insurance. About 80% of our customers are able to use their insurance to pay for their windshield service.

Our service representatives are experts in Arizona glass coverage laws and insurance, so we can often keep your payment at $0 even if you have a deductible!
Can I pick the location for my service?
Yes! Our service technicians can meet you wherever you'd like in Greater Phoenix. Simply tell your customer service representative where you'd like to meet when you call to set up your service.
My insurance only wants to do a repair. Can I get a windshield replacement instead?
Yes! Auto insurance companies often try to push their customers into getting a repair because it's cheaper than a replacement. We've seen customers with as many as 5-6 chips tell us their insurance is trying to push them into a repair!

A complete windshield replacement is a much better option for you in most cases. We can help you work with your insurance company to get a full replacement, even if they insist on an in-person inspection by one of their appraisers.
I want my glass fixed right away. Can you fix it today?
In many cases, yes. We offer same day service for many common vehicles and popular Valley locations. Ask your phone representative about same day availability, and they'll let you know if it's available for your vehicle and service location.

If same day is not available, we can almost always get your service scheduled with 1-2 business days, unlike other local shops that often schedule out a week or longer.
Do you work on other types of auto glass besides windshields?
Yes, we work on all auto glass except small pieces like mirrors (for those, you can just go through your car dealer to get them replaced).

In addition to front windshields, we also service door glass, quarter panel glass and rear windshields.
What is your service area?
Our service area includes the entire Greater Phoenix metropolitan area, and most locations within 100 miles.
What does your warranty cover?
We include a lifetime warranty with every service that covers all materials and labor.

In addition, insurance windshield replacements also receive free lifetime chip repairs.

If you have a warranty question or you need to schedule a warranty service, simply contact us today for immediate assistance.
How do I get started?
Great! To get started, simply give us a call at 480-637-0311.

Your service representative will take your insurance and vehicle information, set up a claim with your insurance company, and schedule your service at any location you'd like in the Valley. This normally takes about 10-15 minutes, and it can all be done on 1 call.

We look forward to serving your auto glass needs!

Get Started Now

Don't wait, schedule your appointment today!